Guest Services

Have your choice of All Mountain or Niseko Grand Hirafu passes in your room ready to hit the mountain.

GoSnow, the Official Snowsports School of the Grand Hirafu Resort. Private lessons tailored to suit everyone with Exclusive Priority Lift Lanes!

Based at Niseko-Hirafu Gondola, GoSnow offers exclusive access to the only Magic Carpets and Priority Lift Lanes in Grand Hirafu

Upper Hirafu location, stocking a huge range of models with knowledgeable English speaking staff.

Quality equipment, clothing and accessories. Two great locations. Grand Hirafu ski and snowboard rental.

Have an entire resort to yourself with a full-day Weiss Catski Tours. Close to Niseko.

Private transfer service provides convenient and comfortable journey to and from Niseko.

A great value Airport & Sapporo City Hotels transfer! Transfer from New Chitose Airport or a listed Sapporo City Hotel to the Niseko-Hirafu Welcome Centre

Book your Niseko car rental through Niseko Central and receive an exclusive 10% discount on standard Toyota Rent-a-Car prices.

With our Niseko wine delivery, you can enjoy a bottle from our great range of Australian and New Zealand wines, or Japanese umeshu and yuzushu.

Unwind the Japanese way and visit one of the local Niseko Onsen (natural hot spring baths).

Enjoy a great evening of delicious barbecued food in the beautiful surroundings of Niseko-Hirafu!